SOME FREQUENTLY ASKED QUESTIONS

(At The Goobie – we’re here to help!)
    Ordering at The Goobie is super simple!
    Just follow 4 quick steps:
    1. Pick your favorite product and add it to cart
    2. Enter your shipping + payment information
    3. Choose a shipping method
    4. Complete payment — and you’re done! 🎉
    We accept:
    • Debit cards
    • Credit cards
    • PayPal
    No worries — it happens!
    Please email us as soon as possible:
    You can enter your coupon code in the cart or at checkout.
    👉 Don’t forget to click “Apply Coupon” before finishing payment!
    Yes! Just email us with your order number and the update you need.
    You can cancel your order within **12 hours** if it hasn’t entered production.
    Accepted cancellations receive a **90% refund**.
    We cannot cancel once printing has begun.
    Contact: [email protected]
    You’ll receive:
    • Order confirmation email
    • Production update email
    • Shipping email with tracking
    Check spam/promotions if you don’t see our emails.
    • Review window: 12 hours
    • Production: 3–5 business days
    • US Shipping: 5–10 business days
    • International: 10–15 business days
    Currently, we don’t offer expedited production.
    All items are made-to-order ❤️
    Yes — simply place separate orders for different addresses.
    Orders ship **DDU**, meaning we don’t collect VAT.
    Taxes/duties are the recipient’s responsibility.
    Absolutely! An email with tracking will be sent right away.
    It will be sent via email after shipment.
    Check spam/promotions if you don’t see it.
    Delays can happen — please check your tracking first.
    If it’s marked delivered but not received, wait a bit or contact us for help.
    Please check our Return Policy page for full details.
    If it’s not our error, email us and we can offer a replacement
    with a small production + shipping fee.
    We’ll cover the rest ❤️
    We offer free replacements for:
    • Defective items
    • Poor print quality
    • Wrong item received
    Please email photos to: [email protected]
    Refunds take 3–5 business days after we receive the return.
    Email us with photos — we’ll send a replacement within 72 hours.
    Customers are responsible for return shipping costs.
    For items over $50, use a trackable service.