Return & Refund Policy
At The Goobie, we want you to love every order you receive. If something isn’t right, we’re here to help.
Order Issues
If your order arrives with any of the following issues, please contact us within 14 days of delivery:
- Wrong item received
- Wrong size sent (different from what you ordered)
- Printing or manufacturing defects
- Damaged during shipping
- Lost package (confirmed by the carrier)
Please email us with:
- Your order number
- A brief description of the issue
- Clear photos (if applicable)
Once we verify the issue, we will provide a solution at no additional cost.
Depending on the situation, we may:
- Send a replacement
- Issue a full refund
- Offer another appropriate solution
Size Exchanges
Because every item is made to order, we do not accept traditional returns or exchanges for sizing.
However, we understand that sometimes clothing simply doesn’t fit as expected.
Orders shipped within the United States
If your item doesn’t fit, we’ll gladly send you a replacement in your preferred size.
You do not need to return the original item.
International Orders
International shipping costs are significantly higher, so we offer two options:
Option 1 — 20% Refund
Receive a 20% refund and keep your original item.
Option 2 — Replacement
We’ll produce a new item in your requested size, and you’ll only need to cover the international shipping cost.
Again, there is no need to return the original item.
Personalized & Custom Orders
Since our products are made specifically for each customer, personalized or custom items cannot be returned or refunded due to:
- Change of mind
- Ordering the wrong size
- Ordering the wrong color
- Incorrect information provided by the customer
Please double-check all personalization details before placing your order.
If we make a mistake with your personalization, we’ll make it right.
Lost Packages
If your package is confirmed lost by the shipping carrier, we’ll either:
- Send a replacement, or
- Issue a full refund.
Damaged or Defective Items
If your order arrives damaged or has a manufacturing defect, please contact us within 14 days of delivery with photos of the item and packaging.
We’ll replace the item or issue a refund at no cost to you.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your purchase.
If an incorrect address is provided by the customer and the package has already been shipped, we are unable to offer a free replacement or refund.
If the package is returned to us, we’ll gladly reship it once the new shipping cost has been paid.
Order Changes & Cancellations
Since all products are made to order, we can only accept cancellations or modifications within 6 hours of purchase.
Once production has begun, orders can no longer be changed or canceled.
How to Contact Us
Need help?
Please contact our support team with your order number and we’ll respond as quickly as possible.
Email: [email protected]
We’re committed to making sure every customer has a great experience shopping with The Goobie.